ARCO Rights
At HUMANO HOTEL, we respect your privacy and personal information. It is important to us that you know what data we collect, how we use it, and how you can control it.
ARCO Rights are a set of rights that allow you to exercise control over your personal data in accordance with the Personal Data Protection Law (Law No. 29733) in Peru. These rights include:
- Knowing what personal data we process about you
- Correcting inaccurate or outdated information
- Requesting the deletion of your data when applicable
- Objecting to the use of your data for certain purposes
Data Controller
- Corporate Name: ARMANDO HOTELES S.A.C.
- Trade Name: HUMANO HOTEL
- Registered Address: Malecón Balta 710, Miraflores
- Contact Email: hola@humanohoteles.com
Personal Data We Collect
Depending on the type of relationship you have with us, we may collect the following personal data:
- Identification data: first name, last name, type and number of identification document
- Contact information: email address, phone number
- Reservation and stay details: dates, preferences, accommodation history
- Billing and payment information
- Website browsing data (cookies and similar technologies)
We do not collect sensitive personal data unless it is strictly necessary and with your express consent.
Purpose of Data Processing
Your personal data will be used to:
- Manage hotel reservations and services
- Respond to inquiries, requests, or complaints
- Send confirmations, operational information, and communications related to your stay
- Comply with legal and contractual obligations
- Improve our services and your experience
- Send commercial or promotional communications only if you have given your consent
Data Retention Period
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or while there is a contractual or legal relationship that justifies its retention.
Information Security
HUMANO HOTEL adopts the technical, organizational, and legal measures necessary to ensure the security of your personal data and prevent its loss, misuse, unauthorized access, or disclosure.
ARCO Rights
How to Exercise Your ARCO Rights
To exercise your ARCO Rights, please send us a request to hola@humanohoteles.com.
Your request must include:
- Full name and identification document
- The right you wish to exercise
- A clear description of your request
- Preferred response method (email)
We will respond to your request within the timeframes established by law.
Data Transfers
Your personal data will not be shared with third parties except when necessary for the provision of services (technology providers, payment platforms, hotel management systems) or when required by law. In all cases, we require compliance with data protection standards.
Use of Cookies
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Changes to This Policy
HUMANO HOTEL reserves the right to modify this Personal Data Protection Policy. Any changes will be published in this same section and will become effective upon publication.